{"id":37316,"date":"2024-01-19T11:07:31","date_gmt":"2024-01-19T10:07:31","guid":{"rendered":"https:\/\/elandadoralbarracin.es\/general-conditions-and-return-policy\/"},"modified":"2026-03-29T20:01:10","modified_gmt":"2026-03-29T19:01:10","slug":"general-conditions-and-return-policy","status":"publish","type":"page","link":"https:\/\/elandadoralbarracin.es\/en\/general-conditions-and-return-policy\/","title":{"rendered":"General conditions and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"37316\" class=\"elementor elementor-37316 elementor-10351\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d566492 e-flex e-con-boxed e-con e-parent\" data-id=\"d566492\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f99145 e-con-full e-flex e-con e-child\" data-id=\"6f99145\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f4fadc e-con-full e-flex e-con e-child\" data-id=\"5f4fadc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3511bcb9 elementor-widget elementor-widget-text-editor\" data-id=\"3511bcb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p> <\/p>\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"color: #000000;\">FREE CANCELLATION UP TO 24 hours. before starting the tour <\/span><\/strong><\/h3>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">The contract regulates the conditions and terms applicable to the guided services of the company: CRISTINA S\u00c1EZ S\u00c1EZ (ANDADOR Guided Visits).<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">The ownership of the company corresponds to CRISTINA S\u00c1EZ S\u00c1EZ with registered office at Calle Portal de Molina, 16 in Albarrac\u00edn and with CIF: 18437667Q with email <a style=\"color: #000000;\" href=\"mailto:visitasguiadas@elandador.es\">visitaguiadas@elandador.es<\/a>.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">Accessing www.elandadoralbarracin.es, and booking the guided activities implies the acquisition of user status and the declaration that you have read, understood and accept these Reservation conditions, the Privacy Policy and the Conditions of Use. For the realization of the guided tours and activities of ANDADOR GUIDED VISITS have to follow the steps in their reservation with the choice of guided destination, day, time as well as specify the number of people as well as the ages in the case of children. <\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">The data obtained in your reservation, complete or incomplete, can be used by the company to contact you to assist you at the meeting point, complete the incomplete reservation if the user wishes to do so, or any other issue related to the tour. In no case advertising issues, transfer to third parties or similar. <\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">Please check the information provided and give your consent once you have reviewed your data in the forms. Your reservation will be confirmed immediately upon your agreement by receiving an email with the characteristics chosen by you.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">With the current health circumstance, all activities or guided tours are susceptible to being suspended for health reasons and, of course, with a full refund of what was previously paid and prior notice from the company.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">The voucher received does not need to be printed, although it will be essential to show it on a mobile phone, tablet or other device, or printed if it is more convenient for you.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">Prices are marked with VAT included and may vary depending on destinations or modalities, of course, always informed on the website and in the forms prior to contracting.<\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">Payment will be made through credit or debit card (Visa, Vista Electron, American Express, Mastercard among others). Security protocols are appropriate to payment protocols as well as refunds for cancellations. <\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p><span style=\"color: #000000;\">Only banking entities have access to the bank details provided and, in no case, will they be processed by the company. Unpaid activities will imply the loss of the right to claim and perform the service. The payment will be made only in euros.  <\/span><\/p>\n<p> <\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<h3 class=\"p1\"><span style=\"color: #000000;\"><b>Return Policy<\/b><\/span><\/h3>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">If you need to cancel a guided service, you can do so through our email or phone call (667260601 978700381 visitaguiadas@elandador.es). If you have any questions, you can contact us at visitaguiadas@elandador.es. <\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">If there is any obvious error in said cancellation policy, cancellations and refunds will be governed according to the following cancellation policy:<\/span><\/p>\n<p> <\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<h3><span style=\"color: #000000;\"><b>If you cancel your reservation:<\/b><\/span><\/h3>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">Up to 24 hours before starting the reserved activity (Madrid local time), 100% of the amount paid will be refunded. After this period, the amount paid will not be credited. <\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">In the event that, less than 24 hours, you have canceled the activity due to illness, force majeure, duly justified and accredited hospital admission, the company will give you the option to change the date of activity in the following 12 months within the availability of the company itself. .<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">If there is a refund, it will be made between 24 and 72 hours (depending on banking entities) from the cancellation of the activity in the same payment method with which you paid for the reservation, which will be notified to you via email.<\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">In the case of changing the date of the guided tour, the initial date will always be taken into account for cancellation purposes and the 24 hours will be taken into account. in advance with the first date selected and paid. <\/span><\/p>\n<p class=\"p1\"><span style=\"color: #000000;\">As a company, we reserve the right to cancel activities with a full refund of the amount in case of extremely adverse weather conditions, circumstances that may pose a danger to carrying out the guided service or causes of force majeure. Of course, with prior notice to customers with a full refund from the company. <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7da4cc9 e-con-full e-flex e-con e-child\" data-id=\"7da4cc9\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREE CANCELLATION UP TO 24 hours. before starting the tour The contract regulates the conditions and terms applicable to the guided services of the company: CRISTINA S\u00c1EZ S\u00c1EZ (ANDADOR Guided Visits). The ownership of the company corresponds to CRISTINA S\u00c1EZ S\u00c1EZ with registered office at Calle Portal de Molina, 16 in Albarrac\u00edn and with CIF: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10717,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37316","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General conditions and return policy - El Andador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elandadoralbarracin.es\/en\/general-conditions-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General conditions and return policy - El Andador\" \/>\n<meta property=\"og:description\" content=\"FREE CANCELLATION UP TO 24 hours. before starting the tour The contract regulates the conditions and terms applicable to the guided services of the company: CRISTINA S\u00c1EZ S\u00c1EZ (ANDADOR Guided Visits). 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